National Pizza Franchise:
4-Week Delivery Pilot
Overview
A national pizza franchise tested Doorbell’s managed delivery model in a live restaurant environment.
The purpose was not simply to demonstrate the technology. The objective was to understand how the complete delivery operation performed with real stores, customers, drivers and orders.
Results
What Was Tested
- Driver dispatch
- Store-to-driver handoff
- Customer delivery journey
- Delivery tracking
- Address and map handling
- Delay management
- Customer communication
- Operational support
What We Learned
Most orders moved through the delivery process without a delivery-related issue.
The pilot identified a small number of delays originating outside the actual delivery operation, including mapping and food-preparation delays.
When delays occurred, affected customers were proactively contacted and supported.
Why This Matters
A pilot allows a franchise group to evaluate technology and operations using real orders before considering a wider deployment.
Run The Same Test In Your Business
Start free on 1–3 branches and measure Doorbell using real orders for 30 days.